Provide Responsible Service of Alcohol & Gambling. All you need to do is just register and get started. I believe that this site was an awesome site to go through to get my RSA as I'm needing it for a super important job that I'm trying to get so I can be the best mum and my best self for my beautiful future and my children's beautiful future. We guarantee to give you the lowest price on any of our official online courses. 8:30 am - 6:00 pm. GTA Video Testimonial 76 ⇒. For QLD/WA/NT: A Statement of Attainment issued by us does not expire once obtained, even though the code identifying this course (currently, SITHGAM022) regularly changes. Driver's licence or learner permit. This must be delivered by an approved trainer and completed within 7 consecutive days from when you start the course. Responsible Service of Gambling - Queensland. Foreign driver's licence. Australia's leading and respected RSA training provider. It took definitely more than 3/4 hours but all steps were easy to understand and complete. ⇐ What are the standard serves of spirits. View DetailsCreate Order. Online Courses Included in Bundle (click to learn more) RSA: SITHFAB021 – Provide Responsible Service of Alcohol. 2. I define greatness as doing something you're passionate. Email: info@cleartowork. We specialise in RSA & RSG online courses and believe in offering an enjoyable learning experience which must be Fun, Fast & Easy, Affordable & Cross-Device Compatible providing you with the knowledge you need. We specialise in RSA & RSG online courses and believe in offering an enjoyable learning experience which must be Fun, Fast & Easy, Affordable & Cross-Device Compatible providing you with the knowledge you need. Time: 5-6 hours. If you are new to the liquor industry or your RSA competency training took place more than five years ago. Low Cost. I just wanted to take the time and say thank you to GTA who provided this training. You might also be interested in our Responsible service of gambling (RSG) and Complying with liquor and gaming legislation refresher courses and quizzes. Training must be completed in classroom. 1. Online RSA or RSG Training for $17. 104 Musgrave Rd Labrador, QLD 4215 Australia. 2. 8000+ Reviews • Excellent 4. RSA Group Interview Questions Glassdoor com au. Having the RSA and RCG licences will help you break into these industries as these are your minimum legal requirements to work in and around alcohol and gaming. 08 8382 4677. RSA Zealifi. A dynamic organisation based in Gladstone, Central Queensland, Narbil offers core HSE training as well as High Risk. Enrol at CTA Training Specialists' for Online Training Courses in Australia to Gain Quality Training in RSA, RSG, RMLV, and Other Hospitality Courses. reachfortraining. Answers For Rsa Queensland PDF Download. We specialise in RSA & RSG online courses and believe in offering an enjoyable learning experience which must be Fun, Fast & Easy, Affordable & Cross-Device Compatible providing you with the knowledge you need. Five stars without a doubt! Date of experience: 09 November 2023. 8 out of 5. Bulimba QLD 4171. 00 value $ 50. 95. In this course, participants learn about the regulations surrounding alcohol consumption in Australia, identifying intoxicated customers, and preventing underage. copies of the current OLGR training course certificates or Statements of Attainment for staff 2. Financial counselling to help with gambling-related financial problems. Highly recommend taking an RSA course with GTA. These videos simulate real-life situations that staff at gaming venues may face. Enter your details and the required quantities for each course (RSA, RSG, RSA RSG Bundle). Learn on any device. RSG Online. Financial counselling to help with gambling-related financial problems. 100% Online, Self-paced and fully supported. This RSA course has been specifically tailored for working in Queensland and is delivered completely online. This group may include: Apprentices/Trainees in the hospitality industryPeople wishing to enter the hospitality industryExisting workers within the hospitality industryFor example:Bar staff, floor staff, food and beverage. This would make your de-addiction process easier by observing your progress in a better and clear way. Hi guys, I had a really good experience with this course. The new website is interactive and gives better access to Online Courses , About Us , FAQs , and Account Information. No hidden costs. This course is a must if you intend to seek work serving drinks in a licensed venue such as a pub, hotel, bar or nightclub in Queensland. 00 $ 35. Date of experience: 25 October 2023. Once your certificate has expired, you must renew it before you can continue working in the same capacity. 00 16 tickets left. 99) Include Print & Post of Hard Copy + Wallet-sized Card : $15 (per credit) Course Credits By User Report: Bulk Order Course Credit Report. During the course, you can pause and resume anytime, from any device, as it is 100% online. RSG is sometimes called the RGS or RCG and refers to (SITHGAM201 – Provide responsible gambling services), and this certification course trains hospitality, or specifically gambling staff, to serve their customers in a responsible manner. Covid - 19 Safety Plan Toolkit. We deliver practical, industry-relevant training across a range of industries from entry-level certificates to bachelor degrees, at more than 60 locations across Queensland. Responsible Service Of Alcohol Queensland and New South. Your progress gets automatically saved on our servers. Bulk Buy. Get your RSA or RCG interim certificate from your training provider. ⇐ GTA Video Testimonial 73. Responsible beverage service training programmes were introduced in the 1980s in. Sell or serve alcohol responsibly. State your Full Name. NATIONALLY. This course provides a nationally recognised SITHGAM022 Provide Responsible Gambling Services Statement of Attainment and you will learn to provide responsible gambling services and information to. The safety & wellbeing of our members, guests. RSA Courses Online QLD WA Brisbane Perth RSA. RSA/RSG Combined – QLD – $40. RSAT New South Wales. The. No complaints. It also depends on your knowledge, experience and computer skills. RSA Test ? 10 Tips To Quickly. NoneYOU MUST NOT ENROL if youHold a current or expired (within 28 days of expiry) NSW RSA competency cardThe online renewal is available for 28 days after the card expires. Complete Online Verbal. This means you can complete the RSG course at home, at our own pace. We specialise in RSA & RSG online courses and believe in offering an enjoyable learning experience which must be Fun, Fast & Easy, Affordable & Cross-Device Compatible providing you with the knowledge you need. $50. During the course, you can pause and resume anytime, from any device, as it is 100% online. It takes just 2 minutes to create an account and login to start your RSA & RSG online course. 99 (valid in QLD/SA/WA/NT) Online RSA Training for $40. Complete Online Verbal. Musgrave Hills Bowls Club. You will learn the legal requirements for. 2. On the other hand, if there are backpackers who seek job opportunities like bar staff, bartender, or bouncer of a. This meanstime. Then take the free and short VCGLR RSA bridging course to get the Victorian RSA Certificate and work in licensed venues in Victoria. You must complete RSG training if you want to work in a gaming venue. 99) RSG ($21. In order to work in all states you only need to complete the NSW RSA and the VIC RSA. Learn more about our courses, training locations and upcoming course dates. RSA – 20th December 2023 – Southport. We specialise in RSA & RSG online courses and believe in offering an enjoyable learning experience which must be Fun, Fast & Easy, Affordable & Cross-Device Compatible providing you with the knowledge you need. Best online training centre for RSA. ONLINE TRAINING. Course overview. RCG RSG Online QLD Official Course amp Certificate. It is available for applicants who already have their interstate RSA qualification. I am on a flight going to be a flight attendant for Qantas in and there was a bit of a. Ensure that the course is up-to-date and relevant and that you will learn everything you need to know to work in the hospitality industry. When you've completed the training and paid the renewal fee,. 13 Jul 2023; 📁 Testimonials; Home > Videos > GTA Video Testimonial 58 Hi just wanted to say that this was super easy to do. Highly recommend GTA. According to the Queensland Office of Industrial Relations Terms and Conditions, before any training organisation can issue a learner a QLD Construction Induction Training Card (White card) via online training, we must obtain evidence that learner resides in Queensland, and at a distance of 100 kilometres or more from any RTO offering face to. Accounts Email. The Paddo Tavern. HEALTH AND COMMUNITY. Welcome to RSA ( Responsible Alcohol Service) Online Guide !Your best online guide beyond RSA certification. The RSG Online is the required course for QLD, WA and NT hospitality workers who need to provide the responsible service of gambling. We specialise in RSA & RSG online courses and believe in offering an enjoyable learning experience which must be Fun, Fast & Easy, Affordable & Cross-Device Compatible providing you with the knowledge you need. RSA online (valid in QLD/SA/WA/NT) Training for $17. 30 am closure. 50 inc GST. User could check the progress of the course done at the “ My Courses ” page. Alcohol will be consumed largely at home,. $44. From 10 pm – no sale of shots, no sale of cocktails with more than. We provide competitive prices and up-to-date knowledge with experienced trainers too. 100% Online. Can you use your rsa and rgc from nsw in qld Yahoo Answers. Complete Online Knowledge Assessment - Start, pause, resume anytime Time: 3-6 hours 6-12 hours 5-6 hours. Valid In QLD. You get to pay only when you are satisfied. The online RSA/RSG courses are self-paced training geared for completion over a minimum of 4 and 3. Learn how to provide responsible service of gambling in a licensed venue in Queensland with this 100% online course. Course overview. RSA Group Interview Questions Glassdoor com au. You can take our RSA course online or RSG / RCG. 03 of the Migration Regulations 1994), excluding: A Subclass 576 (Foreign Affairs and Defence Sector) visa, or; A person who satisfies the secondary criteria, but not the primary criteria, under the. People who carry out gaming duties or gaming tasks within licenced venues (such as hotels, motels, clubs, pubs, and. RCG RSG Online QLD Official Course amp Certificate. Pokie-Rama offers a range of gambling products to its members, guests & visitors. We would like to show you a description here but the site won’t allow us. It also depends on your knowledge, experience and computer skills. They helped me a lot to do this course and I really am just surprised about their knowledge test and also the final assessment I just completed. Community education to help communities reduce the negative effects of gambling. When a person has consumed. Please enter the details of your request. The definitive guide to RSA RSG courses in Australia. Hard-boiled eggs dipped in healthy condiments like hot sauce, wasabi mayonnaise, or ketchup. South Australia: You have 6 months from the start date of. Victoria: You have 6 months from the start date of employment to get your RSG to complete and pass the RSG training. Quiz Promotions and practices for responsible service of. ; You do not need to pay for the training. 222a Henley Beach Rd. Description *. How do I get my certificate? A Certificate/Statement of Attainment is issued once the user has completed and passed the entire course including the online and verbal assessment. CQUniversity acknowledges Traditional Owners and Custodians and pays respect to the Elders of all First Nations peoples of Australia. Feb 16, 2022. In NSW, those delivering alcohol on the same day must complete a Responsible Supply of Alcohol Training (RSAT) and take an online knowledge test from Liquor & Gaming NSW. Why choose Galaxy Training Australia? Are RSA/RSG courses nationally recognised/accredited?The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. This RSA course has been specifically tailored for working in Queensland and is delivered completely online. Acceptable forms of proof of age ID for licensed premises. Surname. To continue after the free trial, payment is required. For the ACT, it expires in 3 years. RSA QLD. In the last 12 years, more than 200,000 students enjoyed our relevant and engaging online training. The RSA course will cover topics to help you deal with risk management and compliance issues that you may face during a shift. Really Easy RSA Course. During the course, you can pause and resume anytime, from any device, as it is 100% online. And then the website - I think it's just so good. 有了RSA&RSG(Responsible Service Of Alcohol&Responsible Service Of Gambling) 是可是在澳洲找到關於賭場娛樂以及販賣酒品的專業證照，有關於RSA在考取的時候請記得確認你將來會待比較久的城市，因為每一個州都是不一樣(西澳、昆士蘭、南澳跟塔斯馬尼亞是可以做轉換但是轉換的錢跟重新考取是差不多的。). 13 Jul 2023; 📁 Testimonials; Home > Videos > GTA Video Testimonial 59RSG Online. Training must be completed in classroom. It is a fully accredited online course, fast, self-paced, and available 24/7 for your convenience online. Statements of Attainment are issued through Eclipse Vale Pty. A feeling, an experience so pleasant – A state of Nirvana that makes us discuss the values of life and our spiritual existence. Clear to Work strives to provide the best online customer experience possible. RSA / RSG Course. Gambling Help WA service is provided by Centrecare. Do you need or want to learn about gaming services for your job or future job? This accredited short course is suitable for if you are looking to work or you currently work in. Online training BARS Training Australia: 2B, 677 Pine Ridge Road BIGGERA WATERS QLD 4216 All courses offered by Galaxy Training Australia are 100% Online. Fast & Easy. Recommended to everyone. RSA Online Training Course - Queensland. That ease to use an RSA course. We want our customers to feel confident that they will receive timely, attentive, and solutions-based online customer service. 5 to 1. Bar and Gaming Training Bundle QLD – RSA, RSG, Barista Basics and More $ 124. Australia is a land of luck seekers where poker machines are in unmatched great numbers than any other part of the world and online gambling is a rage in the country for many decades now. 2 Where appropriate, request and obtain acceptable proof of age prior to sale or service. 08 8382 4677. Thank you GTA team. Languges: English , Afrikaans . Your progress gets automatically saved on our servers. Call Support Timings: 8AM - 8PM AEST. Responsible Service of Alcohol - Valid for work in: VIC, ACT, NT, QLD, SA, TAS, WA. For example - if a user has enrolled and paid for just RSA. We specialise in RSA & RSG online courses and believe in offering an enjoyable learning experience which must be Fun, Fast & Easy, Affordable & Cross-Device Compatible providing you with the knowledge you need. 13 Jul 2023. Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles. Email: support@foodsafety. Bulk Buy. Licensee Training; Advanced Licensee Training . Get both your Queensland RSA and your QLD RSG for just $29! SITHFAB021 – Provide Responsible Service of Alcohol. com. If you want to work and serve alcohol in a licenced. 1. Made from the finest Petit Verdot grapes, this wine has intricately infused berry fruit flavours. RSG HOUSE POLICY. 1. Only the online refresher training provided by Beverage & Gambling NSW can renew your RSA photo competency cardIf your card is still current, yours cannot renew it by repetitive full courses at approved training organisations like us. Hours: Monday – Friday | 8:00am – 4:00pm Brisbane timeYes, the courses - SITHFAB021 Provide Responsible Service of Alcohol (RSA) & SITHGAM022 Provide Responsible Gambling Services (RSG/RCG), offered by us are Nationally Accredited and Recognised. Bar and Gaming Training Bundle QLD – RSA, RSG. information on training staff involved in the service or supply of. 1. However, in line with the Australian Government Department of Education & Training course. The price is incredible in comparison to other courses. Answer For Rsa Queensland PDF Download dotmepis org. On this Page. PayPal, Credit/Debit. Instantly print your certificates and start work today. Fast & Easy. We're Queensland's largest, most experienced training provider. Conditions. Expand your career opportunities with Zealifi’s number of Hospitality Courses including RMLV, RSA and RSG Course across Queensland. A responsible adult is a person who makes adult decisions on behalf of the minor. No classroom, no zoom and no JP. Ensure that the course is up-to-date and relevant and that you will learn everything you need to know to work in the hospitality industry. SECTION 1 PROVIDE. During this duration, you must apply and receive your. 95. According to the Queensland Office of Industrial Relations Terms and Conditions, before any training organisation can issue a learner a QLD Construction Induction Training Card (White card) via online training, we must obtain evidence that learner resides in Queensland, and at a distance of 100 kilometres or more from any RTO offering face to. Creating a USI is free. 17 Oct 2023. We specialise in RSA & RSG online courses and believe in offering an enjoyable learning experience which must be Fun, Fast & Easy, Affordable & Cross-Device Compatible providing you with the knowledge. Galaxy Training Australia is an approved Registered Training Organisation (RTO) that can provide online RSA training in NSW. Online RMLV – 16th November 2023 Sold Out. Very Good Phone Support. Easy to learn. Pokie-Rama is committed to ensuring that management of these products & related high customer service standards provided by the Pokie-Rama team is delivered according to industry best practice. It was long and thorough and made me think a lot. RSA Online NSW. Responsible Service of Alcohol (RSA) training is the foundation that qualifies you to sell, serve or supply liquor. Musgrave Hills Bowls Club. In Queensland, however, the RSA QLD certificate doesn’t expire. SITXFSA005 – Use Hygienic Practices for Food Safety. [ Back to top] Rules around RSA & RSA certificates can seem daunting. Check the validity of an employee’s RSG certificate here by entering the following details from their certificate. SITXFSA006 – Participate in Safe Food Handling Practices. Reply from Galaxy Training Australia. We will beat any lower advertised price by 10%. This group may include: Apprentices/Trainees in the hospitality industryPeople wishing to enter the hospitality industryExisting workers within the hospitality industryFor example:Bar staff, floor staff, food and beverage. If you have both, you only need to bring one to the Service NSW Centre. With the following conditions: The course must be the same one we are offering including the state recognition and delivery mode. Very interesting. QLD RSA Online – SITHFAB021 + QLD RSG Online – SITHGAM022 – $29 for both courses! Get both your Queensland RSA and your QLD RSG for just $29! SITHFAB021 – Provide Responsible Service of Alcohol. Answers For Rsa Queensland navteo de. You can even start, stop and resume the courses as and when you like, on any device. Payment options include PayPal, credit/debit cards, Direct Deposit, or PayID. Complete Online Knowledge Assessment - Start, pause, resume anytime Time: 3-6 hours 6-12 hours 5-6 hours. Quiz: Responsible promotion and advertising for gaming. As per one of the rules mentioned in the RSA course, ‘An intoxicated patron could be refused any further service by the licensed owner of the premises to avoid any unforeseen and unpleasant situations. Learn on any device. This is what we actually call the state of “High Spirits”. Instructions are presented clearly on screen, in an easy to follow manner, while video and audio help to create a great learning environment. Online Queensland Australia. RSG refresher training . According to the Queensland Office of Industrial Relations Terms and Conditions, before any training organisation can issue a learner a QLD Construction Induction Training Card (White card) via online training, we must obtain evidence that learner resides in Queensland, and at a distance of 100 kilometres or more from any RTO offering face to. The unit - SITHFAB021 Provide Responsible Service of Alcohol (commonly known as RSA), applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. SITXFSA006 – Participate in Safe Food Handling Practices. The choice is simple, go for the #1 best quality RSA & RSG online course. Free RSA Lessons and Practice Tests RSA Now. Start Free Try-Then-Buy. Club Training Australia invites you to enroll for RSG online and get you RSG certificate in SITHFAB002 Provide Responsible Service of Alcohol Queensland. 1300 361 343. . Today we will talk about the RSA course, which is a requirement to work in the hospitality industry in Australia. expired $10 RSA Online Course. Shown from the perspective of the staff members. FAQs. RSA Online QLD Queensland Provide responsible service of alcohol QLD WA This can cause real delays if you answer a question incorrectly and become. penalties for not complying with gaming legislation. Your progress gets automatically saved on our servers. The pressures on our industry and on your businesses have remained constant however, the challenges have become even more complex with. RSG HOUSE POLICY. We are a nationally accredited Registered Training Organisation (RTO. Did you complete training with us in 2019? If yes, you may be invited to participate in the National Student Outcomes Survey, Australia’s largest survey of VET students. NSW RCG workbook prior to the course, however, you will be provided a copy at the start to the class. This means that if you hold a Statement of Attainment for ”Provide Responsible Service of Alcohol” from any time in the past, it remains valid irrespective of a change in course code. We have put together bundles of our popular, online-training courses to make it even easier for you to obtain multiple, Nationally-Recognised Accreditations. Nov 23 2023. Hi everyone I would like to thank the family of GTA for helping me get my RSA certificate and card. Responsible service of alcohol (RSA) refresher courses. Online. If you exhaust the maximum number of attempts granted to answer a question, your course progress will be reversed back by 3 questions (within the current section). On completion you will receive an RSA certificate. Answers For Rsa Queensland pdf Free Download Here Responsible Service of Alcohol RSA SITHFAB009A Section 1 of 4 eot edu host. QLD RSA / RSG. We specialise in RSA & RSG online courses and believe in offering an enjoyable learning experience which must be Fun, Fast & Easy, Affordable & Cross-Device Compatible providing you with the knowledge you need. 2023. 95. FAQs. 99; RSA Online (SITHFAB201 Provide Responsible Service of Alcohol) RSG Online (SITHGAM201 Provide Responsible Gambling Services). SECTION 1 PROVIDE RESPONSIBLE SERVICE OF ALCOHOL. RCG RSG Online QLD Queensland Provide responsible service of alcohol QLD WA SA This can cause real delays if 3 / 6. -. To obtain an RSA (Responsible Service of Alcohol) certificate for Victoria, follow the below steps: Create an account and log in to start a free trial of the RSA Victoria online course. So, I've recently completed the GTA RSA training. RTO# 32252. It generally takes 6-12 hours to complete an RSA/RSG course. South Australia: You have 6 months from the start date of employment t to. Hi, I'm just giving a review back on my experience with doing my RSA online through Galaxy training. 00 $ 39. According to the Queensland Office of Industrial Relations Terms and Conditions, before any training organisation can issue a learner a QLD Construction Induction Training Card (White card) via online training, we must obtain evidence that learner resides in Queensland, and at a distance of 100 kilometres or more from any RTO offering face to. Home > Videos > GTA Video Testimonial 6. RSG Certificate Check. Contact Us. The course takes only 90 minutes to complete and costs $97. We specialise in RSA & RSG online courses and believe in offering an enjoyable learning experience which must be Fun, Fast & Easy, Affordable & Cross-Device Compatible providing you with the knowledge you need. Our online RSA course will provide the skills and knowledge required to work in venues where service or selling of alcohol is required. POPULAR WITH THE POPULATION: Australians according to a study, are the biggest gamblers compared to any other country. Ask if you can speak to a trainer when you call and ask about their qualifications. Musgrave Hills Bowls Club. A limited-edition wine, this wine can be enjoyed today or even could be shelved for up to 20 years to magnify its worth. edu. FOOD SAFETY COURSES. 17 50 RSA QLD ONLINE ? Responsible Service of Alcohol. RSA, White Card, Licensee, RCG, RSG - Fully Accredited RTO 40592. Your progress gets automatically saved on our servers. Completing the Responsible Service of Alcohol (RSA) certificate is a mandatory requirement to selling or serving alcohol within a licensed venue throughout Queensland. 100% Online. Completing the Responsible Service of Alcohol (RSA) certificate is a mandatory requirement to selling or serving alcohol within a licensed venue throughout Queensland. RSA + RSG Bundle Online. Tip 1. Complete your RSA or RSG and get skills! Two day course combining your RSA or RSG training with our practical bar skills course. Learn how to provide responsible service of gambling in a licensed venue in Queensland with this 100% online course. -. We specialise in RSA & RSG online courses and believe in offering an enjoyable learning experience which must be Fun, Fast & Easy, Affordable & Cross-Device Compatible providing you with the knowledge you need. RSG Online Course covers the nationally recognised unit of competency SITHGAM001 – Provide Responsible Gambling Services. Related FAQs:Beware of shortcuts. This course is a must if you intend to seek work serving drinks in a licensed venue such as a pub, hotel, bar or nightclub in Queensland. In Victoria, the RSA certificate is valid for three years, and it is required for anyone employed in a position that involves the sale, supply, or service of alcohol. Start Now! Quick View. Either onsite, or at one of our training facilities. Hospitality: There are few jobs in the hospitality industry, which require no or very less experience like kitchen hand, dishwashing, waiting tables, etc. Responsible Service of Alcohol - Valid for work in: VIC, ACT, NT, QLD, SA, TAS, WA. $ 31. Our RSA online course for QLD offers you the ability to complete and get your RSA certificate online. 0:51 - Wine glasses with plimsoll (or pour) line. Course Certificate: Issued Same Day (Conditions Apply) Book Now. 8:30 am. The course is 100% online and multiple-choice question only offered. Start Free Try-Then-Buy 8000+ Reviews • Excellent 4. We specialise in RSA & RSG online courses and believe in offering an enjoyable learning experience which must be Fun, Fast & Easy, Affordable & Cross-Device Compatible providing you with the knowledge you need. RSA QLD Online Course RSA Online. KARASEK Limited Edition. Ring us at! 07 3062 7222. A member of our support staff will respond as soon as possible. Our Online RSA Course is super-fast and easy to use. We specialise in RSA & RSG online courses and believe in offering an enjoyable learning experience which must be Fun, Fast & Easy, Affordable & Cross-Device Compatible providing you with the knowledge you need. This is also beneficial for students who wish to have specialised knowledge in an area while they are simultaneously pursuing their full-time courses. Course Duration: The RSA course in NSW usually consists of at least six hours of training. Here is a list of 7 types of such annoying bar customers who are nothing less than just a new annoying synonym of nuisance: 1. On the air you can hear: news reports from politics, sports, finance, technology, weather and traffic information. Really enjoyed the course. sbtexas. Control: Controlling your gambling compulsion based on your winning rate must be curtailed. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or.